Ace Air Suction Massager

All orders over US$65 receive free shipping. Shipping fees are calculated and shown at checkout. US orders usually arrive within 3-7 business days, while international deliveries generally take around 7-10 business days.

We ship to most countries, although some destinations are currently unavailable. These include:

• Afghanistan
• Aland islands
• Albania
• Andorra
• Armenia
• Azerbaijan
• Bahamas
• Bangladesh
• Barbados
• Belarus
• Belize
• Benin
• Bhutan
• Bolivia
• Botswana
• Burkina Faso
• Burundi
• Cabo Verde (Cape Verde)
• Central African Republic
• Chad
• Comoros
• Congo (Republic of the Congo)
• Congo (Democratic Republic of the Congo)
• Costa Rica
• Côte d'Ivoire (Ivory Coast)
• Cuba
• Djibouti
• Dominica
• Dominican Republic
• East Timor (Timor-Leste)
• Ecuador
• El Salvador
• Equatorial Guinea
• Eritrea
• Eswatini (Swaziland)
• Fiji
• Gabon
• Gambia
• Georgia
• Grenada
• Guatemala
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Honduras
• Iceland
• Indonesia
• Iran
• Iraq
• Jamaica
• Kiribati
• Korea (North Korea)
• Kosovo
• Kyrgyzstan
• Lesotho
• Liberia
• Libya
• Liechtenstein
• Madagascar
• Malawi
• Malaysia
• Mali
• Marshall Islands
• Mauritania
• Mauritius
• Micronesia
• Moldova
• Monaco
• Mongolia
• Montenegro
• Mozambique
• Namibia
• Nauru
• Nepal
• Nicaragua
• Niger
• North Macedonia
• Palau
• Palestine
• Panama
• Papua New Guinea
• Paraguay
• Russia
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent and the Grenadines
• Samoa
• San Marino
• São Tomé and Príncipe
• Senegal
• Seychelles
• Sierra Leone
• Solomon Islands
• Somalia
• South Sudan
• Sudan
• Suriname
• Syria
• Tajikistan
• Thailand
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkmenistan
• Tuvalu
• United Arab Emirates
• Vanuatu
• Vatican City
• Venezuela
• Yemen
• Zambia
• Zimbabwe

International shipments generally take around 7-10 days.

We’ve got you covered! Every product includes a 12-month warranty. If your item is defective during this period, we’ll replace it at no additional cost.

💛 Your satisfaction genuinely matters to us — it's why we created Nancy.

1. Unopened Products (within 30 days)

Changed your mind? No problem. You can:

• Exchange for a different product — we’ll swap it at no extra cost.
• Return for a full refund — send it back unopened, unused, and in the original packaging for a full refund.

Note: The Snack Pack, containing water-based lube and oil, is eligible for return only when the shrink wrap remains fully sealed and intact, and the item is returned within 30 days of purchase. Once received and inspected, a full refund will be issued.

Due to hygiene and safety standards, returns must remain in their original sealed packaging.

2. Opened Products (within 30 days)

We know personal wellness products are… well, personal. If you’ve tried yours and it isn’t quite right, our Pleasure Guarantee has you covered:

• Exchange for a different product — our most popular option. We’ll send something better suited at no extra cost, and our care team can help you choose.

Note: Lubes, oils, and accessories are not covered under our Pleasure Guarantee Policy.

Not sure which option is best?

Message our care team — they’ll help you find the perfect fit.

Our Pleasure Guarantee is a one-time courtesy per customer.

It’s a trust-based system we created because we believe in what we make — and we hope it’s used in that same spirit. 💛

3. Damaged or Defective Products

Received something that isn’t working properly?

Just reach out with a photo or short video, and our team will sort it out right away.

💛 Your satisfaction genuinely matters to us — it's why we created Nancy.

1. Unopened Products (within 30 days)

Changed your mind? No problem. You can:

• Exchange for a different product — we’ll swap it at no extra cost.
• Return for a full refund — send it back unopened, unused, and in the original packaging for a full refund.

Note: The Snack Pack, containing water-based lube and oil, is eligible for return only when the shrink wrap remains fully sealed and intact, and the item is returned within 30 days of purchase. Once received and inspected, a full refund will be issued.

Due to hygiene and safety standards, returns must remain in their original sealed packaging.

2. Opened Products (within 30 days)

We know personal wellness products are… well, personal. If you’ve tried yours and it isn’t quite right, our Pleasure Guarantee has you covered:

• Exchange for a different product — our most popular option. We’ll send something better suited at no extra cost, and our care team can help you choose.

Note: Lubes, oils, and accessories are not covered under our Pleasure Guarantee Policy.

Not sure which option is best?

Message our care team — they’ll help you find the perfect fit.

Our Pleasure Guarantee is a one-time courtesy per customer.

It’s a trust-based system we created because we believe in what we make — and we hope it’s used in that same spirit. 💛

3. Damaged or Defective Products

Received something that isn’t working properly?

Just reach out with a photo or short video, and our team will sort it out right away.

Our standard shipping uses plain outer packaging, and we also offer an optional Discreet Shipping upgrade at checkout for additional privacy. This premium option includes unmarked packaging and neutral shipping labels for maximum discretion. No need to worry about nosy neighbors or kids seeing what’s inside — it stays between you and your order.